Terms & Policies

Refund Policy:


Customers are eligible for reimbursement within 7 calendar days of the purchase date or subscription date for services and subscriptions in most cases*. Please note that after the 7-day grace period, customers are not eligible for refunds. We encourage customers to ensure our services or software fits their needs within 7 days after purchase.


In addition to our initial reimbursement period, we offer account credits for customers who request refunds after this period. This allows customers to apply the original purchase amount towards another product or service, or reserve the purchase amount as a credit on the TvStartup account for future use.




All sales are non-refundable once development services have been rendered, hosting services have been provided, and/or access to the TvStartup Software Platform has been provided.


For any additional questions or to request a refund, please contact us.


Billing Policy:


All monthly service plans provided by TvStartup Inc. are considered recurring monthly subscriptions. Upfront fees for one-time development services are specified as such on the invoice where applicable.


Customer agrees at time of purchase to authorize charges both at the time of purchase and recurring monthly auto-billing for all subscription plans. All subscription plans require a payment method to be saved on file for monthly billing.


All sales are non-refundable after development, hosting services, and/or access to the TvStartup Software Platform have been provided. Upfront development services are non-refundable if the development services have been rendered to client.


All subscriptions to our Video CMS software include a limited amount of bandwidth and storage defined by the terms of the subscription plan. By default on our most common subscription plan this is 500GB of CDN bandwidth and 500GB of CDN storage, but may differ depending on the exact service plan in use. Bandwidth usage and overages are tracked in the TvStartup Video CMS software dashboard, and all usage overages are auto billed monthly.


Cancellation Policy:


For monthly recurring subscription plans which allow cancellation at any time (no-contract), customers can request cancellation by contacting billing@tvstartup.com at any time.


To re-activate a service after cancellation, reactivation fees may apply in many cases. For services where development fees are applicable and a channel has previously been terminated, the development fee(s) for the services must be paid again to re-develop the app(s) and re-register the channel account in order to re-activate the channel.


If a discounted rate has been applied at signup during a sale or other special offer in which the development fee(s) have been discounted or waived for service(s), the development fee(s) will apply to re-activate the account if account has been cancelled.



Content Policy:


TvStartup Inc. hosts channel content in compliance with current platform policies for each app or channel platform respectively which we develop apps for. There are two specific commonalities between all app platforms with regards to content policy, prohibiting the following contents from being hosted on any channel:

  1. Pirated Content: any copyrighted content for which proper distribution rights have not been acquired prior to publishing the video/audio content which is in violation of the respective app platform’s content policy is prohibited.
  2. Explicit Content/Pornography: any video/audio content containing nudity, pornography, or otherwise sexually explicit content which is in violation of the respective app platform’s content policy is prohibited.


TvStartup reserves the right to temporarily or permanently remove channels or individual video contents from any channel or app in order to comply with these requirements. Platforms such as Apple TV, Amazon Fire TV, Roku and others may enforce compliance of these policies at any time a violation is discovered for any app TvStartup publishes on behalf of a client, and TvStartup is required to comply with the app platform’s content policy requirements with expediency.


For reference, here are current content policy guidelines for the most popular app platforms TvStartup develops on:


Current Apple Store Review Guidelines from Apple:


Roku Developer Program Compliance:


Amazon Developer Program Content Policy:


Android Developer Program Content Policy:


Other policies may still apply based on the specific polices of each platform.



Terms Of Service:


TvStartup Inc. hosts and delivers video and audio content via the TvStartup “Channel Manager” video CMS software and distribution platforms including apps and websites. All users of the TvStartup platform retain full ownership of all video content the upload and host with TvStartup Inc., with no transfer of ownership of the user’s video content to TvStartup Inc. Any content owned by third-parties which is hosted on the TvStartup software platform is owned by the respective license holder(s), licensees, copyright holder, or other rights holder(s), and no rights holder(s) transfer ownership of the respective content to TvStartup Inc. Pirated content of any kind is against the terms of service listed above under the “Content Policy” section, and also against the terms of service for distribution on the app platforms TvStartup provides distribution services for.


Limitation of Liability:

In no event shall TvStartup be liable to any Customer or User of any TvStartup service or software for consequential, special or indirect losses or damages, howsoever arising, including in the case of any form of service, software, or hosting down-time or data loss, whether under contract, tort or otherwise, including, without limitation, third party claims, loss of  profits, loss of customers, or damage to reputation or goodwill, even if TvStartup is advised of the possibility of such damages.  


Privacy Policy:




TvStartup Inc. (“we” or “us” or “our”) respects the privacy of our users (“user” or “you”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website tvstartup.com and tvstartup.biz, including any other media form, media channel, mobile website, or mobile application related or connected thereto (collectively, the “Site”). Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.


We reserve the right to make changes to this Privacy Policy at any time and for any reason. We will alert you about any changes by updating the “Last Updated” date of this Privacy Policy. Any changes or modifications will be effective immediately upon posting the updated Privacy Policy on the Site, and you waive the right to receive specific notice of each such change or modification.


You are encouraged to periodically review this Privacy Policy to stay informed of updates.






We may collect information about you in a variety of ways. The information we may collect on the Site includes:


Personal Data


Personally identifiable information, such as your name, billing address, email address, telephone number, and your age, that you voluntarily give to us when you register with the Site, when you choose to participate in various activities related to the Site, such as online chat and message boards. You are under no obligation to provide us with personal information of any kind, however your refusal to do so may prevent you from using certain features of the Site.


Derivative Data


Information our servers automatically collect when you access the Site, such as your IP address, your browser type, your operating system, your access times, and the pages you have viewed directly before and after accessing the Site.


Financial Data


Financial information, such as data related to your payment method (e.g. valid credit card number, card brand, expiration date) that we may collect when you purchase, order, return, exchange, or request information about our services from the Site. We store limited financial information that we collect on some forms. Otherwise, all financial information is stored by our payment processor,  and you are encouraged to review their privacy policy and contact them directly for responses to your questions.


Facebook Permissions


The Site may by default access your Facebook basic account information, including your name, email, gender, birthday, current city, and profile picture URL, as well as other information that you choose to make public. We may also request access to other permissions related to your account, such as friends, checkins, and likes, and you may choose to grant or deny us access to each individual permission. For more information regarding Facebook permissions, refer to the Facebook Permissions Reference page.




No mobile information will be shared with third parties/affiliates for marketing/promotional
purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.




Cookies and Web Beacons


We may use cookies, web beacons, tracking pixels, and other tracking technologies on the Site to help customize the Site and improve your experience. When you access the Site, your personal information is not collected through the use of tracking technology. Most browsers are set to accept cookies by default. You can remove or reject cookies, but be aware that such action could affect the availability and functionality of the Site. You may not decline web beacons. However, they can be rendered ineffective by declining all cookies or by modifying your web browser’s settings to notify you each time a cookie is tendered, permitting you to accept or decline cookies on an individual basis.

We may use cookies, web beacons, tracking pixels, and other tracking technologies on the Site to help customize the Site and improve your experience.


Internet-Based Advertising


Additionally, we may use third-party software to serve ads on the Site, implement email marketing campaigns, and manage other interactive marketing initiatives. This third-party software may use cookies or similar tracking technology to help manage and optimize your online experience with us. For more information about opting-out of interest-based ads, visit the Network Advertising Initiative Opt-Out Toolor Digital Advertising Alliance Opt-Out Tool.


Website Analytics


We may also partner with selected third-party vendors, such as Google, Facebook and others, to allow tracking technologies and remarketing services on the Site through the use of first party cookies and third-party cookies, to, among other things, analyze and track users’ use of the Site, determine the popularity of certain content and better understand online activity.


By accessing the Site, you consent to the collection and use of your information by these third-party vendors. You are encouraged to review their privacy policy and contact them directly for responses to your questions. We do not transfer personal information to these third-party vendors. However, if you do not want any information to be collected and used by tracking technologies, you can visit the third-party vendor or the Network Advertising Initiative Opt-Out Tool or Digital Advertising Alliance Opt-Out Tool.


You should be aware that getting a new computer, installing a new browser, upgrading an existing browser, or erasing or otherwise altering your browser’s cookies files may also clear certain opt-out cookies, plug-ins, or settings.




The Site may contain links to third-party websites and applications of interest, including advertisements and external services, that are not affiliated with us. Once you have used these links to leave the Site, any information you provide to these third parties is not covered by this Privacy Policy, and we cannot guarantee the safety and privacy of your information.


Before visiting and providing any information to any third-party websites, you should inform yourself of the privacy policies and practices (if any) of the third party responsible for that website, and should take those steps necessary to, in your discretion, protect the privacy of your information. We are not responsible for the content or privacy and security practices and policies of any third parties, including other sites, services or applications that may be linked to or from the Site.




We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse. Any information disclosed online is vulnerable to interception and misuse by unauthorized parties. Therefore, we cannot guarantee complete security if you provide personal information.




We do not knowingly solicit information from or market to minors under the age of 18. If you become aware of any data we have collected from children under age 18, please contact us using the contact information provided below.





Most web browsers and some mobile operating systems include a Do-Not-Track (“DNT”) feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. No uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online.


If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this Privacy Policy. Most web browsers and some mobile operating systems include a Do-Not-Track (“DNT”) feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. If you set the DNT signal on your browser, we will respond to such DNT browser signals.





Account Information


You may at any time review or change the information in your account or terminate your account by:


  • Logging into your account settings and updating your account
  • Contacting us using the contact information provided below


Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. However, some information may be retained in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our Terms of Use and/or comply with legal requirements.



Emails and Communications


If you no longer wish to receive correspondence, emails, or other communications from us, you may opt-out by:


  • Noting your preferences at the time you register your account with the Site.
  • Logging into your account settings and updating your preferences.
  • Contacting us using the contact information provided below.




California Civil Code Section 1798.83, also known as the “Shine The Light” law, permits our users who are California residents to request and obtain from us, once a year and free of charge, information about categories of personal information (if any) we disclosed to third parties for direct marketing purposes and the names and addresses of all third parties with which we shared personal information in the immediately preceding calendar year. If you are a California resident and would like to make such a request, please submit your request in writing to us using the contact information provided below.


If you are under 18 years of age, reside in California, and have a registered account with the Site you have the right to request removal of unwanted data that you publicly post on the Site. To request removal of such data, please contact us using the contact information provided below, and include the email address associated with your account and a statement that you reside in California. We will make sure the data is not publicly displayed on the Site, but please be aware that the data may not be completely or comprehensively removed from our systems.





If you have questions or comments about this Privacy Policy, please contact us.