Customers are eligible for reimbursement within 7 calendar days of the purchase date or subscription date for services and subscriptions in most cases*. Please note that after the 7-day grace period, customers are not eligible for refunds. We encourage customers to ensure our services or software fits their needs within 7 days after purchase.
In addition to our initial reimbursement period, we offer account credits for customers who request refunds after this period. This allows customers to apply the original purchase amount towards another product or service, or reserve the purchase amount as a credit on the TvStartup account for future use.
Important: All sales are non-refundable once development services have been rendered, hosting services have been provided, and/or access to the TvStartup Software Platform has been provided.
For any additional questions or to request a refund, please contact us.
All monthly service plans provided by TvStartup Inc. are considered recurring monthly subscriptions. Upfront fees for one-time development services are specified as such on the invoice where applicable.
Customer agrees at time of purchase to authorize charges both at the time of purchase and recurring monthly auto-billing for all subscription plans. All subscription plans require a payment method to be saved on file for monthly billing.
All sales are non-refundable after development, hosting services, and/or access to the TvStartup Software Platform have been provided. Upfront development services are non-refundable if the development services have been rendered to client.
All subscriptions to our Video CMS software include a limited amount of bandwidth and storage defined by the terms of the subscription plan. By default on our most common subscription plan this is 500GB of CDN bandwidth and 500GB of CDN storage, but may differ depending on the exact service plan in use. Bandwidth usage and overages are tracked in the TvStartup Video CMS software dashboard, and all usage overages are auto billed monthly.
For monthly recurring subscription plans which allow cancellation at any time (no-contract), customers can request cancellation by contacting [email protected] at any time.
To re-activate a service after cancellation, reactivation fees may apply in many cases. For services where development fees are applicable and a channel has previously been terminated, the development fee(s) for the services must be paid again to re-develop the app(s) and re-register the channel account in order to re-activate the channel.
If a discounted rate has been applied at signup during a sale or other special offer in which the development fee(s) have been discounted or waived for service(s), the development fee(s) will apply to re-activate the account if account has been cancelled.
TvStartup Inc. hosts channel content in compliance with current platform policies for each app or channel platform respectively which we develop apps for. There are two specific commonalities between all app platforms with regards to content policy, prohibiting the following contents from being hosted on any channel:
- Pirated Content: any copyrighted content for which proper distribution rights have not been acquired prior to publishing the video/audio content which is in violation of the respective app platform’s content policy is prohibited.
- Explicit Content/Pornography: any video/audio content containing nudity, pornography, or otherwise sexually explicit content which is in violation of the respective app platform’s content policy is prohibited.
TvStartup reserves the right to temporarily or permanently remove channels or individual video contents from any channel or app in order to comply with these requirements. Platforms such as Apple TV, Amazon Fire TV, Roku and others may enforce compliance of these policies at any time a violation is discovered for any app TvStartup publishes on behalf of a client, and TvStartup is required to comply with the app platform’s content policy requirements with expediency.
For reference, here are current content policy guidelines for the most popular app platforms TvStartup develops on:
Current Apple Store Review Guidelines from Apple:
Roku Developer Program Compliance:
Amazon Developer Program Content Policy:
Android Developer Program Content Policy:
Other policies may still apply based on the specific polices of each platform.
Terms Of Service:
TvStartup Inc. hosts and distributes video content via our Channel Manager software and distribution platforms including apps and websites. Our customers retain full ownership of all video content the upload and host with TvStartup Inc., with no transfer of ownership of our customer’s video content to TvStartup Inc..
COLLECTION OF YOUR INFORMATION
We may collect information about you in a variety of ways. The information we may collect on the Site includes:
Personally identifiable information, such as your name, billing address, email address, telephone number, and your age, that you voluntarily give to us when you register with the Site, when you choose to participate in various activities related to the Site, such as online chat and message boards. You are under no obligation to provide us with personal information of any kind, however your refusal to do so may prevent you from using certain features of the Site.
Information our servers automatically collect when you access the Site, such as your IP address, your browser type, your operating system, your access times, and the pages you have viewed directly before and after accessing the Site.
The Site may by default access your Facebook basic account information, including your name, email, gender, birthday, current city, and profile picture URL, as well as other information that you choose to make public. We may also request access to other permissions related to your account, such as friends, checkins, and likes, and you may choose to grant or deny us access to each individual permission. For more information regarding Facebook permissions, refer to the Facebook Permissions Reference page.
Information from third parties, such as personal information or network friends, if you connect your account to the third party and grant the Site permission to access this information.
Data From Contests, Giveaways, and Surveys
Personal and other information you may provide when entering contests or giveaways and/or responding to surveys.
USE OF YOUR INFORMATION
Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the Site to:
- Administer sweepstakes, promotions, and contests.
- Assist law enforcement and respond to subpoena.
- Compile anonymous statistical data and analysis for use internally or with third parties.
- Create and manage your account.
- Deliver targeted advertising, coupons, newsletters, and other information regarding promotions and the Site to you.
- Email you regarding your account or order.
- Enable user-to-user communications.
- Fulfill and manage purchases, orders, payments, and other transactions related to the Site.
- Generate a personal profile about you to make future visits to the Site more personalized.
- Increase the efficiency and operation of the Site.
- Monitor and analyze usage and trends to improve your experience with the Site.
- Notify you of updates to the Site.
- Offer new products, services, and/or recommendations to you.
- Perform other business activities as needed.
- Prevent fraudulent transactions, monitor against theft, and protect against criminal activity.
- Process payments and refunds.
- Request feedback and contact you about your use of the Site.
- Resolve disputes and troubleshoot problems.
- Respond to product and customer service requests.
- Send you a newsletter.
- Solicit support for the Site
DISCLOSURE OF YOUR INFORMATION
We may share information we have collected about you in certain situations. Your information may be disclosed as follows:
By Law or to Protect Rights
If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation. This includes exchanging information with other entities for fraud protection and credit risk reduction.
Third-Party Service Providers
We may share your information with third parties that perform services for us or on our behalf, including payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance.
When you post comments, contributions or other content to the Site, your posts may be viewed by all users and may be publicly distributed outside the Site in perpetuity.
Other Third Parties
We may share your information with advertisers and investors for the purpose of conducting general business analysis. We may also share your information with such third parties for marketing purposes, as permitted by law.
Sale or Bankruptcy
We are not responsible for the actions of third parties with whom you share personal or sensitive data, and we have no authority to manage or control third-party solicitations. If you no longer wish to receive correspondence, emails or other communications from third parties, you are responsible for contacting the third party directly.
Cookies and Web Beacons
We may also partner with selected third-party vendors, such as Google, Facebook and others, to allow tracking technologies and remarketing services on the Site through the use of first party cookies and third-party cookies, to, among other things, analyze and track users’ use of the Site, determine the popularity of certain content and better understand online activity.
You should be aware that getting a new computer, installing a new browser, upgrading an existing browser, or erasing or otherwise altering your browser’s cookies files may also clear certain opt-out cookies, plug-ins, or settings.
Before visiting and providing any information to any third-party websites, you should inform yourself of the privacy policies and practices (if any) of the third party responsible for that website, and should take those steps necessary to, in your discretion, protect the privacy of your information. We are not responsible for the content or privacy and security practices and policies of any third parties, including other sites, services or applications that may be linked to or from the Site.
SECURITY OF YOUR INFORMATION
We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse. Any information disclosed online is vulnerable to interception and misuse by unauthorized parties. Therefore, we cannot guarantee complete security if you provide personal information.
POLICY FOR CHILDREN
We do not knowingly solicit information from or market to children under the age of 13. If you become aware of any data we have collected from children under age 13, please contact us using the contact information provided below.
CONTROLS FOR DO-NOT-TRACK FEATURES
Most web browsers and some mobile operating systems include a Do-Not-Track (“DNT”) feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. No uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online.
OPTIONS REGARDING YOUR INFORMATION
You may at any time review or change the information in your account or terminate your account by:
- Logging into your account settings and updating your account
- Contacting us using the contact information provided below
Emails and Communications
If you no longer wish to receive correspondence, emails, or other communications from us, you may opt-out by:
- Noting your preferences at the time you register your account with the Site.
- Logging into your account settings and updating your preferences.
- Contacting us using the contact information provided below.
CALIFORNIA PRIVACY RIGHTS
California Civil Code Section 1798.83, also known as the “Shine The Light” law, permits our users who are California residents to request and obtain from us, once a year and free of charge, information about categories of personal information (if any) we disclosed to third parties for direct marketing purposes and the names and addresses of all third parties with which we shared personal information in the immediately preceding calendar year. If you are a California resident and would like to make such a request, please submit your request in writing to us using the contact information provided below.
If you are under 18 years of age, reside in California, and have a registered account with the Site you have the right to request removal of unwanted data that you publicly post on the Site. To request removal of such data, please contact us using the contact information provided below, and include the email address associated with your account and a statement that you reside in California. We will make sure the data is not publicly displayed on the Site, but please be aware that the data may not be completely or comprehensively removed from our systems.